Champs!

06/23/2013 | 13

To the victors go the red water bottles, apparently.


Fixing It

06/19/2013 | 2

Sometimes we don’t get it right. I like to say that good customer service isn’t about being flawless; it’s about how you react when you make a mistake. I can assure you that we all make mistakes, and I’m not about to stop trying new stuff in a futile attempt to bring my mistake count […]