Fixing It

06/19/2013 | 2

Sometimes we don’t get it right. I like to say that good customer service isn’t about being flawless; it’s about how you react when you make a mistake. I can assure you that we all make mistakes, and I’m not about to stop trying new stuff in a futile attempt to bring my mistake count […]


DT

06/13/2013 | 6

Revisiting a Hero benchmark that emphasizes hip opening and proper core tightness.